What we do with your details

What we collect

Only what you type into the application form: your name, email, phone number, and your answers about your home and your experience with dogs — and whatever you choose to type into the chat window, if you use it. There is no analytics package and no advertising pixel on this website; the chat window is the one thing here loaded by another company, and it is described below.

No card details, ever

There is a checkout, but no card form and no payment processor. Every method we accept is a transfer you make from your own banking or payment app, so no card number, bank account number or payment token is ever entered here or stored by us. What we keep is the order: your name, contact details, the puppy and which method you said you would use. If a page claiming to be us ever asks you to type card details, or asks for a gift card, call (202) 643-8872 and tell us.

Where it goes

Two places. A copy is stored in our own database so we have an inbox of applications, and a copy travels with you to WhatsApp as the message you send us. Sending that message means WhatsApp handles it under their own privacy terms, as it would with any message you send anybody.

We use Supabase to host the database and Resend to send you a confirmation email. Both process the data on our behalf and neither uses it for anything else. Nobody else sees your application, and we do not sell, rent or share it.

The chat window

The chat bubble in the corner is run for us by Tawk.to. Opening it loads their software into the page and starts a conversation stored on their systems, under their privacy terms, so that we can read it and reply from a phone. What they hold is the conversation itself, plus the ordinary things any website is told by your browser — the page you were on, your rough location from your IP address, and the browser you used. If you write to us while we are away it is kept as a message and emailed to us.

Nothing makes you use it. Every other way of reaching us — (202) 643-8872, WhatsApp, or goldenpupkennel12@gmail.com — gets you the same people, and you can ask us to delete a chat exactly as you can anything else we hold. Please do not type card or account details into it; we would never ask for them there.

How long we keep it

Applications we place a puppy from are kept for the life of the dog, because our return-to-breeder promise needs us to know where the dog went. Applications we do not act on are deleted after two years.

Your say

Ask us and we will send you everything we hold about you, correct anything wrong in it, or delete it. Write to goldenpupkennel12@gmail.com and we will do it within thirty days. You do not have to give a reason.

Cookies

The site itself sets none. The chat window sets its own, which is how it recognises you if you come back mid-conversation and how it knows not to greet you twice; leave the chat alone and it still loads, so if you would rather it did not, block it in your browser and everything else here works. The admin area sets a single sign-in cookie for the kennel owner, which is not something a visitor will ever encounter.